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FAQ

Shipping & Returns

Shipping


All shipping prices are per order, not per item or by weight, so no matter how big your order, you pay one price. The following tables give the current pricing, and expected delivery times.
United Kingdom
2nd Class Postage - 3 to 14 days£1.99
1st Class Postage - 1 to 7 days£3.99p
1st Class Signed For - 1 to 7 days with insurance£5.99
Courier - 1 to 2 days with insurance£7.00

Europe
Surface Mail - 5 to 14 days£3.99
Air Mail - 3 to 7 days£4.99p
Courier - 3 to 4 days with insurance£19.99

Rest of the world
Surface Mail - 1 to 12 weeks£4.99
Air Mail - 3 to 14 days£5.99p
Courier - 3 to 4 days with insurance£34.99



As a general rule we dispatch orders Sunday to Friday. Friday orders may be delayed for Sunday dispatch depending on the time the order is received and payment status. If you wish to check a likely dispatch time and hence delivery time then please call on our normal number. You will receive an email from us when the order is placed, and again when it is dispatched (if you do not receive these emails then please check your internet filter settings and spam folders). If you need an order by a definite day then please consider Courier service as Royal Mail delivery options are not guaranteed (this is a Royal Mail issue). Any order which is lost by Royal Mail cannot be deemed lost until the full Royal Mail wait time has expired. Once this has occurred we will arrange for replacement and insurance claims. All orders are dispatched to the address given at time of ordering. It is the responsibility of the customer to recover any order which are sent to an incorrect address supplied. At our discretion we may upgrade the postage method on orders (for free) when an order is high value, or contains end of line. You will be informed of any upgrades on your dispatch email.

Depending of day of shipment Courier Deliveries to these postcodes may take an extra day AB37, AB38, AB44, AB45, AB53 -> AB56, CA18 -> CA27, H51 -> H59, IM, IV14 -> IV28, IV30 -> IV32, IV36, IV40 -> IV56, IV7, IV9 -> IV12, KA27, KA28, KW, LA15 -> LA23, PA20 -> PA38, PA41 -> PA49, PA60 -> PA78, PA80 -> PA88, PH17 -> PH26, PH30 -> PH44, PH49 -> PH50, TR$21 -> TR25, ZE

Returns


In the unlikely event that any goods that your purchase are faulty or not up to standard in any way then we will offer a replacement or refund as appropriate for the order or part order that is faulty. Before returning any products to us you must contact us either by telephone, or email and arrange the return, we do not accept any unreported returns. In purchasing from this site you are covered by the EU regulations relating to distance selling. This means that you have the right to cancel your order and return the goods to us within 7 days. This applies to all goods which are unused and in original condition. All returns under these regulations are at your own expense. We reserve the right to charge a re-stock fee of 40% of the order total on any goods returned to us outside of these rules.

Privacy


Any information collected in the course of your browsing of this site, or purchasing from us is used exclusively for the site. We will not sell, pass on, distribute, or in any other way expose your information to external entities without your express permission. We do analyse routes taken through the site, and products ordered purely for the purposes of stock, and site maintenance. This information is also not onwards disseminated.

Conditions of Use


This site is made available purely for the purpose of browsing our stock, and undertaking to purchase from us. Any other use of the site, or information contained here in is expressly forbidden, and any breach of these terms will be pursued. All information presented is correct at time of publication EE & O.
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UK Playing Card Company is part of Communicate & Control Ltd, Registered in England & Wales 4801636, 3 St Leonards Rd West, St Annes, Lancashire, FY8 2PF. VAT Reg GB880 854 002. Telephone 0844 545 0655, Fax 0844 545 0595, eMail sales@ukplayingcardcompany.co.uk
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